MISSION STATEMENT
The staff at Community Behavioral Care commit to provide the highest quality mental health services for our community.
We pledge to meet or exceed the expectations of our clients, their families, and our community by providing care, compassionate mental health interventions in a professional, cost-effective manner. We commit to develop and maintain an environment that encourages individual development, teamwork, positive self-expression, and pride in the care of our clients, pride in Community Behavioral Care, and pride in ourselves and our services.
VISION STATEMENT
Our vision of mental health services at Community Behavioral Care is driven by client needs and a sincere desire to meet or exceed our community’s expectations of mental health treatment. We will:
- Provide caring, compassionate mental health interventions for persons seeking mental health intervention at Community Behavioral Care, PLLC.
- Maintain a positive, professional environment to facilitate emotional healing among our clients and our staff.
- Contribute to improved quality of life in our community through active participation in community events and maintaining positive relationships with community providers and local health human service agencies.
- Support continuous education and training of our staff.
Policy and Procedures
Purpose
The purpose of Mental Health Counseling is to provide services which will enhance the ability of persons who may be experiencing mental health problems, including alcohol and other drug misuse, abuse, and addiction to meet their mental health treatment needs.
Policy
Company Responsibility
- Community Behavioral Care are consistent with current CMS standards and State of North Carolina standards.
- Develop program goals and objectives that are consistent with the organization’s quality assurance plan.
- Build and maintain a workplace environment and culture that supports mental health well-being and prevents discrimination.
- Provide caring, compassionate mental health interventions for persons seeking mental health treatment.
- Structure and facilitate staff learning about specific consensus and evidence-based treatment interventions, program service design, and recovery models relevant to the organization and population served.
- Understand the balance between fidelity and adaptability when implementing new clinical practices.
- Community Behavioral Care policies are consistent with current NCDHHS standards.
- Maintain current licensures and certifications and abide by the NBCC, ACA, NAADAC, NCBLCMH Code of Ethics, as well as the CCE’s Standards for the Ethical Practice of Clinical Supervision and any licensing governing board.
- Advocate within the agency for ongoing quality improvement, including strategies for enhancing client access, engagement, and retention in treatment.
- Support the organization’s quality assurance plan and comply with all monitoring, documenting, and reporting requirements.
- Staff is required to take responsibility for their mental health and well-being and will seek assistance as needed.
- Facilitate development and implementation of professional quality improvement guidelines, forms, and instruments to monitor client outcomes and/or upgrade organizational performance.
- Advocate for the organization’s target population throughout the entire continuum of care as an agent of organizational change.
- Build and maintain relationships with referral sources and other community programs to expand, enhance, and expedite service delivery.
- Identify and assess program needs and develop a plan to improve clinical services and program development.
Employee Responsibility
Manager Responsibility
Implementation
The development and approval process for a proposed policy will depend on the scope and scale of the policy. A policy may impact only one division/office or program, or it may impact several or all divisions/offices. A policy that affects the administrative procedures of another division/office, service delivery programs, or clients should be understood as impacting that other division/office. In addition, certain situations may call for a single new or revised policy, and others may call for multiple policies or an entire policy manual to be developed. The development processes for the different types of policy are described below:
Departmental Policy
If a new or revised policy is proposed as the result of an issue which impacts two or more divisions, the proposed policy shall be considered “departmental policy.” The Policy Coordinator from the division/office that identified the need for the policy shall notify the Community Behavioral Care, PLLC Policy Coordinator. If the issue in question can be effectively addressed in a single new or revised policy, generally the originating division/office will draft the new or revised policy. If the issue in question requires several new policies or a policy manual, a work group may be assembled with representatives from various divisions/offices to draft the policies. Once the work group has finished drafting the proposed policies, they are subject to the same review and approval process as a policy drafted by a single division. All departmental policies are subject to the requirements described under the sections below.
Initial Review
Once a final draft of a proposed departmental policy has been prepared by the originating division/office (or by a workgroup), the draft policy shall be submitted to the Community Behavioral Care, PLLC Policy Coordinator, who will disseminate the policy to all Policy Coordinators for an initial review. The standard timeframe for comments shall be two weeks for a single policy and three weeks for a batch of policies, though under certain circumstances more or less time may be provided. The Community Behavioral Care, PLLC Policy Coordinator will compile the comments and embed them within the draft policy so that they will be appropriately documented and clearly visible to the originating division/office or work group and then forward them to the originating division/office or workgroup members for revision.
If there are no requests for changes from Policy Coordinators, other than grammatical corrections, the Community Behavioral Care, PLLC Policy Coordinator will consider the policy final and proceed to publication.
Subsequent Revision and Approval
Once the originating division/office or workgroup has received and responded to the initial feedback, the modified draft of the policy shall be resubmitted to the Community Behavioral Care, PLLC Policy Coordinator.
The Community Behavioral Care, PLLC Policy Coordinator shall re-circulate the revised draft policy showing comments and changes made. Policy Coordinators shall review changes and indicate whether they approve or do not approve of publishing the policy in its existing version. If all Policy Coordinators indicate that they approve of publishing the policy in its existing version, the Community Behavioral Care, PLLC Policy Coordinator will consider the policy final and proceed to publication. If one or more Policy Coordinators indicate they do not approve of publishing the policy, the Community Behavioral Care, PLLC Policy Coordinator shall facilitate discussions between the disputing parties in an effort to resolve the concerns in a way that is amenable to all parties. If the parties are not able to reach an agreement on the language of a proposed policy, then a decision about the final language of the policy will be made by executive Community Behavioral Care, PLLC management. Once such a decision has been made, the Community Behavioral Care, PLLC Policy Coordinator will consider the policy final and proceed to publication.